Refund policy
At Tarotara, we review return, refund, and replacement requests individually so that the resolution matches the order and the issue reported.
1. 30-Day Request Window
Contact us within 30 days of receiving your order. Requests submitted after this window may not be eligible, except where applicable law requires otherwise.
2. Eligibility and Resolution
Each request is reviewed before a refund, replacement, or return instruction is confirmed. After review, we will tell you the available resolution and whether the item must be returned. We do not promise a no-return refund based on order value.
For damaged, defective, or incorrect items, include clear photos showing the issue. For change-of-mind requests, eligibility depends on the item's condition and applicable consumer law.
3. How to Request Support
Email info@thetarotara.com with:
- Your order number
- A brief description of the issue
- Clear photos when the item is damaged, defective, or incorrect
4. Approved Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund.
5. Non-Refundable Items
Final sale items and digital gift cards are non-refundable, except where applicable law requires otherwise.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days, without giving a reason, subject to applicable legal conditions. The item must be returned in the condition received, unworn or unused, with tags and original packaging, together with proof of purchase.
Contact info@thetarotara.com before returning any item so that we can provide the appropriate instructions.