Size/Fit: 40cm + 5cm extension (approx. 15.7in + 2in); Sits at the collarbone..

Thank you for shopping at Tarotara! We are proud to offer Free International Shipping to our customers in the United States, Europe, and selected countries worldwide.

1. Shipping Rates & Destinations

We offer FREE Standard Shipping on all orders. We primarily ship to:

• United States & Canada
• United Kingdom & Europe
• Australia & New Zealand

Note: If your country is not listed at checkout, we may not currently support shipping to your location. Please contact us at info@thetarotara.com for inquiries.

2. Processing Time

All orders are processed and shipped within 1–3 business days. Once your order is dispatched, you will receive an email confirmation with your tracking number.

3. Estimated Delivery Times

To keep our prices affordable and offer free shipping, we ship directly from our global fulfillment centers. Estimated delivery times are as follows:

• United States: 10–15 business days
• United Kingdom & Europe: 10–18 business days
• Other Supported Regions: 15–25 business days

Please note: Delivery times are estimates and may vary due to holidays, customs clearance, or local postal service delays.

4. Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can track your package directly through our website or via global tracking services like 17track. It may take 2–5 days for the tracking information to update in the system.

5. Customs, Duties, and Taxes

Tarotara is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your package has not arrived within 45 days of shipment, please contact us immediately at info@thetarotara.com, and we will issue a full refund or a free replacement.

At Tarotara, we are committed to providing a seamless and high-quality shopping experience. To support our sustainability goals and reduce our carbon footprint, we have simplified our refund process to be as eco-friendly as possible.

1. 30-Day Happiness Guarantee

We want you to love your items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order, and we will do our best to make it right.

2. Our "No-Return" Refund Policy

To minimize environmental impact and unnecessary shipping costs, we do not require you to ship items back to us for most orders under $50. * Damaged or Defective Items: If your item arrives damaged or you received the wrong product, please send a photo of the item to our support team. We will immediately issue a Full Refund or send a Free Replacement.

• Change of Mind: If the item doesn't meet your expectations, please reach out. In many cases, we will offer a Partial or Full Refund while allowing you to keep the item, donate it, or give it to a friend. This helps us reduce the carbon emissions associated with international return shipping.

3. How to Request a Refund

To start a request, please email us at info@thetarotara.com with the following information:

1. Your Order Number (e.g., #TR1234)
2. A brief description of the issue
3. Clear photos of the item (if damaged or incorrect)

4. Refund Processing

Once your request is approved, your refund will be processed automatically to your original payment method within 3-5 business days. Please note that it may take some time for your bank or credit card company to post the refund.

5. Non-Refundable Items

• Items requested after 30 days of delivery.
• Final sale items or digital gift cards.

Thank you for choosing Tarotara! Your satisfaction and our planet's health are our top priorities.